Returns &
Refund Policy
From the misty hills of Darjeeling to your cup, every tea deserves care, freshness and trust.
At A Bong Cha, we take great pride in sourcing and delivering authentic Darjeeling teas with the utmost care. Every order is packed in small batches to ensure freshness and quality.
Returns
Due to the nature of our products, we do not accept returns of tea products once they have been delivered.
This policy helps ensure that every customer receives products that have been stored and handled under controlled conditions.
When We Can Make It Right
We will gladly provide a replacement or refund if your order meets any of the following conditions:
- You received the wrong product.
- You received a damaged or tampered package.
- The product was missing from your order.
- The product was significantly damaged during transit.
- The package arrived in an unusable condition.
Help Us Understand What Happened
Please email us at hello@abongcha.com with:
- Your Order Number
- Your Name
- A brief description of the issue
- Clear photographs of the outer package
- Clear photographs of the product received
- Clear photographs of the shipping label, if applicable
Our team will review your request and respond within 2 business days.
Refund Process
If your request is approved:
- Refunds will be processed to the original payment method.
- Processing time is generally 5–7 business days, depending on your bank or payment provider.
If you paid using UPI, Credit Card, Debit Card, Net Banking or Wallet, the refund will be credited to the same payment source.
Request Received
We review your complaint and supporting photographs.
Request Approved
We confirm whether a refund or replacement applies.
Resolution
Your refund or replacement is processed promptly.
A Fresh Pack, When Possible
Where possible, we may offer a replacement instead of a refund.
Replacement orders are generally dispatched within 2 business days after approval.
Non-Returnable Items
For hygiene and food safety reasons, we cannot accept returns or exchanges for:
- Opened tea packs
- Used products
- Products damaged after delivery
- Orders where the customer entered an incorrect shipping address
- Orders refused at the time of delivery without prior communication
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact us as soon as possible after placing it.
Delayed Deliveries
While we work with trusted courier partners, occasional delays may occur due to weather, transportation issues or public holidays.
Such delays do not qualify for refunds unless the order is confirmed as lost by the courier partner.
Need a Little Help?
If you have any questions regarding returns or refunds, please reach out to our team. We’re always happy to help.
Our Promise
“Every cup begins with trust. If we ever make a mistake, we will make it right—because your experience matters as much as the tea in your cup.”