Shipping
Policy
From the misty Himalayan tea gardens to your doorstep, every order travels with care.
Welcome to A Bong Cha. We are committed to delivering the finest Darjeeling teas from the Himalayan hills to tea lovers across India with care and reliability.
Free Shipping Across India
Enjoy FREE Standard Shipping on all orders across India, with no minimum order value.
Whether you’re ordering a single pack or multiple products, shipping is always complimentary.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, product launches or promotional events, processing may take slightly longer.
Estimated Delivery Timeline
Delivery times vary depending on your location. The following timelines are indicative estimates:
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier-2 & Tier-3 Cities | 3–7 Business Days |
| Remote Locations | 5–9 Business Days |
| North Eastern States | 5–10 Business Days |
Your Order
Your order is received and confirmed.
Carefully Packed
Your tea is packed with care for its journey.
Dispatched
Your parcel begins its journey across India.
At Your Doorstep
Fresh Darjeeling tea arrives at your home.
Shipping Partners
To ensure reliable delivery, we work with trusted courier partners through Shiprocket / Ekart, selecting the most suitable courier based on your location.
Order Tracking
Once your order has been dispatched, you will receive:
- Email confirmation
- SMS / WhatsApp notification (where available)
- Tracking link to monitor your shipment
Delivery Attempts
Our courier partners generally make up to three delivery attempts.
If the delivery cannot be completed after these attempts, the package may be returned to us.
Address Accuracy
Please ensure that your shipping address, phone number and PIN code are accurate while placing your order.
Packed With Care
Protecting Your Tea
Every order is packed with great care to preserve the freshness and quality of our premium Darjeeling teas.
Our packaging is designed to protect your tea throughout its journey from our facility to your doorstep.
Damaged or Tampered Packages
If your package appears damaged or tampered with upon delivery:
- Take clear photographs before opening the package.
- Contact us within 24 hours of delivery.
- Email us at hello@abongcha.com with your order number and photographs.
We will review the issue and assist you promptly.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:
- Extreme weather conditions
- Natural calamities
- Public holidays
- Transportation disruptions
- Operational delays by courier partners
We appreciate your understanding in such situations.
Need Help With Your Shipment?
For any shipping-related queries, please contact the A Bong Cha team.
From the Hills to Your Cup
“Every order from A Bong Cha is carefully packed in small batches to preserve the freshness, aroma and elegance of authentic Darjeeling tea. From the Himalayan hills to your doorstep, we ensure every sip begins with care.”